Distance Sales Agreement - Cancellation, Refund Terms and Privacy
Last Updated: March 2024
This text regulates the distance sales, cancellation-refund and privacy conditions to be applied in sales made through www.ctiacademy.org website regarding remote live/recorded training packages and bootcamp services offered by CTI Academy Computer Programming Activities Limited Company ("Company") with the status of "Seller/Provider" in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts and Subscription Contracts Regulation.
This contract established electronically between Consumers ("Participant") and the Company is subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation. The "distance contract" regulated in the Distance Contracts Regulation article 4/1 (e) defines contracts established through the use of distance communication tools up to and including the moment the contract is established between the parties, within the framework of a system created for the remote marketing of goods or services without the simultaneous physical presence of the seller or provider and the consumer.
1. Information About the Seller/Provider
Company Name: CTI Academy Bilgisayar Programlama Faaliyetleri Limited Şirketi
Address: Çağış Mah. Çağış 15 Sk. Balıkesir Teknokent No:2 İç Kapı No:11 Bigadiç/BALIKESİR
Mersis No: 0215069984700001
Email: [email protected]
Website: www.ctiacademy.org
Address: Çağış Mah. Çağış 15 Sk. Balıkesir Teknokent No:2 İç Kapı No:11 Bigadiç/BALIKESİR
Mersis No: 0215069984700001
Email: [email protected]
Website: www.ctiacademy.org
2. Nature of the Service
The Company organizes live trainings to be held in an online environment and provides participants with a certificate of participation. The Participant accepts that when the purchase is completed, the service will be provided electronically and has the nature of digital content.
3. Withdrawal and Refund Conditions
The Participant has the right to withdraw from the contract within 14 days from the date of signature of this contract without giving any reason and without paying any penalty. However, the exceptions regulated in article 15 of the Distance Contracts Regulation are reserved.
The Participant cannot exercise the right of withdrawal in the following cases:
• Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery
• Contracts for the delivery of goods whose return is not suitable for health and hygiene reasons
• Contracts for services performed immediately in electronic environment or intangible goods delivered immediately to the consumer
• Contracts for services that have begun to be performed with the consumer's consent before the right of withdrawal expires
The Participant cannot exercise the right of withdrawal in the following cases:
• Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery
• Contracts for the delivery of goods whose return is not suitable for health and hygiene reasons
• Contracts for services performed immediately in electronic environment or intangible goods delivered immediately to the consumer
• Contracts for services that have begun to be performed with the consumer's consent before the right of withdrawal expires
4. Exercise of the Right of Withdrawal
If the Participant wants to exercise the right of withdrawal, subject to compliance with the periods specified above, they must submit a written request to the Company containing the following information:
• Identity information
• Order date
• Goods or service subject to withdrawal
• Price of the goods or service subject to withdrawal
• Consumer's name, surname, address and signature
In case of exercising the right of withdrawal, it is mandatory to return the original invoice related to the goods/service delivered to the 3rd party or buyer.
Within a maximum period of 14 days following the receipt of the notification regarding the right of withdrawal, the goods/service fee is refunded to the channel through which the participant made the payment, and the participant is obliged to return the goods/service for which they exercised the right of withdrawal to the Company within a maximum of 10 days.
The Company reserves the right not to refund VAT and other obligations if the original invoice is not sent by the participant.
• Identity information
• Order date
• Goods or service subject to withdrawal
• Price of the goods or service subject to withdrawal
• Consumer's name, surname, address and signature
In case of exercising the right of withdrawal, it is mandatory to return the original invoice related to the goods/service delivered to the 3rd party or buyer.
Within a maximum period of 14 days following the receipt of the notification regarding the right of withdrawal, the goods/service fee is refunded to the channel through which the participant made the payment, and the participant is obliged to return the goods/service for which they exercised the right of withdrawal to the Company within a maximum of 10 days.
The Company reserves the right not to refund VAT and other obligations if the original invoice is not sent by the participant.
5. Payment and Security
The Company uses secure payment infrastructure for online collection transactions. The Company reserves the right to perform identity verification for security reasons for users making payments for the first time.
The entered card information is transmitted directly to the bank system without being processed by the Company; all transactions related to payment take place between the customer (participant) and the bank.
Important: Your credit card information is not recorded or processed by the Company in any way.
The entered card information is transmitted directly to the bank system without being processed by the Company; all transactions related to payment take place between the customer (participant) and the bank.
Important: Your credit card information is not recorded or processed by the Company in any way.
6. Protection of Personal Data and Privacy
Personal data, except credit card information shared by the Participant during registration, application or purchase, is processed and protected by the Company in accordance with the provisions of Law No. 6698 on the Protection of Personal Data (KVKK).
The relevant data may be processed for the following purposes:
• Conducting business and management activities
• Creating and managing user accounts
• Creating and managing registrations/pre-registrations
• Providing education and consultancy services
• Performing sales transactions
• Conducting invoicing and payment processes
• Ensuring access security to the website
• Performing email verification processes
• Recording suggestions and complaints
• Creating better service standards
• Customer satisfaction monitoring
• Conducting marketing, campaign, promotion and information activities
• Fulfilling legal obligations
It is recommended to review the Information Text on the Protection of Personal Data for detailed information.
The relevant data may be processed for the following purposes:
• Conducting business and management activities
• Creating and managing user accounts
• Creating and managing registrations/pre-registrations
• Providing education and consultancy services
• Performing sales transactions
• Conducting invoicing and payment processes
• Ensuring access security to the website
• Performing email verification processes
• Recording suggestions and complaints
• Creating better service standards
• Customer satisfaction monitoring
• Conducting marketing, campaign, promotion and information activities
• Fulfilling legal obligations
It is recommended to review the Information Text on the Protection of Personal Data for detailed information.
7. Prohibition of Recording and Sharing the Service/Training
Trainings provided by the Company are only defined in the system of persons who register and make payment.
Participants cannot record, reproduce, share or publish the training set or any part of the training by any method, whether live or recorded.
Prohibited methods:
• Screen recording
• Audio recording
• Video recording
• Third-party software
In case of violation of this prohibition, the Participant will have criminal liability. The Company reserves the following rights in such cases:
• Right to complain
• Terminating the participant's access
• Deleting their registration
• Canceling the certificate of participation
• Claiming compensation for damages
Participants cannot record, reproduce, share or publish the training set or any part of the training by any method, whether live or recorded.
Prohibited methods:
• Screen recording
• Audio recording
• Video recording
• Third-party software
In case of violation of this prohibition, the Participant will have criminal liability. The Company reserves the following rights in such cases:
• Right to complain
• Terminating the participant's access
• Deleting their registration
• Canceling the certificate of participation
• Claiming compensation for damages
8. Resolution of Disputes
The Participant may submit all requests and complaints regarding the services provided within the scope of the purchased services to the Company through the addresses specified in article 1 of this contract.
In the resolution of all kinds of disputes:
• Within monetary limits: Consumer Arbitration Committee
• In disputes exceeding monetary limits: Consumer Court
Balıkesir Courts and Balıkesir Execution Offices are authorized in disputes arising from this text.
In the resolution of all kinds of disputes:
• Within monetary limits: Consumer Arbitration Committee
• In disputes exceeding monetary limits: Consumer Court
Balıkesir Courts and Balıkesir Execution Offices are authorized in disputes arising from this text.
9. Establishment of the Contract
The Participant accepts that they have read, understood and approved all the terms of this text electronically through the checkbox that they can mark when completing the payment process on the website.
The contract is deemed to be established with the marking of the relevant checkbox and the realization of the payment.
CTI Academy Computer Programming Activities Limited Company reserves the right to update the distance contract, cancellation-refund and privacy policy in line with changes in legislation.
The contract is deemed to be established with the marking of the relevant checkbox and the realization of the payment.
CTI Academy Computer Programming Activities Limited Company reserves the right to update the distance contract, cancellation-refund and privacy policy in line with changes in legislation.
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