Refund Policy

This Refund Policy applies to all purchases made through the CTI Academy website. By making a purchase, you agree to the terms outlined in this policy.

Refunds may be granted under the following conditions: - The service was not rendered as described. - The product was not delivered. - You are dissatisfied with the service, provided that you request a refund within 14 days of purchase.

For digital products or services, refunds are subject to the following additional conditions: - The product or service has not been accessed or used. - The request is made within 7 days of purchase.

To request a refund, please follow these steps: 1. Send an email to [email protected] with your order details and the reason for the refund. 2. Our team will review your request and respond within 5-7 business days. 3. If your request is approved, the refund will be processed to your original payment method within 10 business days.

The following items are non-refundable: - Personalized or custom services. - Services that have already been rendered. - Products that have already been delivered and used.

Partial refunds may be offered in the following scenarios: - The service was partially rendered. - The product was partially used.

The amount of the partial refund will be determined by CTI Academy based on the specifics of your case.

If your refund is approved but not received within the expected timeframe, please contact us at [email protected]. We will investigate the issue and ensure that your refund is processed promptly.

For any questions or concerns regarding refunds, please contact us at [email protected].